DVIDS – News – I Am Navy Medicine: Lauren McCall at NMRTU Everett


When Lauren McCall started working at Navy Medicine Readiness Training Unit Everett, she was simply carrying on the family tradition and commitment to serving her country.

With a grandfather who was a non-commissioned officer, an uncle previously stationed in Japan, and a cousin currently in the second-class hospital corps, McCall has done her part — and more — in her role as a dental assistant.

“I have always been interested in working with the military, as my extended family was and still is the navy. Although I am not on active duty, I love working alongside them to help do my part,” said McCall, a Marysville, Washington native and 2013 Pilchuck High School graduate.

McCall has been handling front desk duties for a year and a half, but her job isn’t limited to answering phone calls and scheduling patients.

“As a team, we are focused on preparing and coordinating with independent duty military [assigned to ships homeported at Naval Station Everett]. I’ve been in the dental field for about six years, always expanding my experience in general dentistry, orthodontics, pediatric dentistry and now the military,” McCall said.

McCall’s efforts on the dental team have not gone unnoticed. During a recent visit to the Branch Health Clinic by Captain Patrick Fitzpatrick, Warden of Naval Hospital Bremerton and Commandant of Navy Medical Readiness Training Bremerton, she was praised for his work ethic.

“As a dental receptionist and technician support, she works to coordinate schedules between Fleet Medical Unit staff and dental providers. Recently, she liaised with the fleet for over 100 physical exams. She was also instrumental in collecting the current dental status of out of town dentists which enabled the clinic dentist to make quick and sound decisions for out of town screenings and at sea,” said Hospital Corps Chief Benjamin Chapin, NMRTU Everett leader.

McCall attests that she regularly juggles a number of different tasks, such as scheduling patients, taking calls, email correspondence with other dental practices, scanning, updating the preparing for dental classes, arranging multiple patient visits on a ‘dental rodeo day’ with freelance service men, reviewing overseas screenings and preparing cases for someone who passes from one command to another.

“The roles are infinite and continuous. We have a really amazing team here. Navy Medicine gave me an eye-opening experience last year when I saw how diligent and meticulous the members of the hospital corps are. We saw over 100 patients in one day, including appointment types such as class 4 exams and class 3 exams,” McCall said.

Class 4 examinations are intended for a patient who has not had a dental examination for a year and/or whose current dental classification is unknown. Class 3 patients need urgent/emergency dental treatment for a usually active dental disease like a cavity that could get worse in a year and being on deployment is not the time to deal with a problem of health as important.

Yet before a dental patient settles into a clinic chair, he first sees McCall.

“My dental clinical duties are primarily reception and preparation. Working in reception and being the “face” of dental care, my main roles in caring for each patient include scheduling appointments and following up on patients who have been referred to town Also guiding active duty by educating them to understand what the different classes are and scheduling them accordingly Another role is to help spouses and dependents find care outside of the clinic and to review their overseas screenings,” McCall explained.

There have been challenges for McCall, the dental department, as well as the entire branch health clinic. Collective efforts for more than two years have focused on stopping the spread of COVID-19. This put a long gap between appointments and treatment. Active duty personnel had to be contacted and reminded of the need for dental preparation.

“Having to chase sailors who need exams and find out how long it has been since they had an exam or cleanup has been a challenge. With our team being goal-oriented, we were able to get creative and always plan ahead to keep readiness from slipping,” McCall said.

McCall views her time in her position as a time of growth, with the inclusive benefit of being seen as a valued member of staff.

“During my professional time here in Everett, I have learned that the more wisely you manage your time, the more goals you achieve. The best part of my career here so far is having an amazing positive team. of such a great team makes you feel like you’re doing something right, and in return you get the satisfaction of helping others see better dental care or just have a better day,” McCall said.

When asked to sum up his time with Navy Medicine in one sentence, McCall replied, “In my experience here over the past year and a half, I have grown and achieved much more than I thought I would. and I’m happy for more years to come.”

Date taken: 15.08.2022
Date posted: 15.08.2022 11:35
Story ID: 427260
Location: EVERETT, WA, USA

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