The IRC’s Resettlement, Asylum, and Integration (RAI) department works to create opportunities for refugees and other vulnerable migrants to survive and thrive in the United States and Europe through a diverse portfolio of programs aimed at five outcomes main ones: health, safety, economic well-being, education and power. Through IRC Strategy 100, the IRC Resettlement, Asylum and Integration Programs Department will continue and expand its commitment to delivering impactful programs and services, focusing on improving program quality by giving clients greater influence over program design and delivery, making better use of research and other evidence, fueling decisions with data, and more agile and impactful program design, focused on the results. This position will support these commitments and the IRC’s data, research and evidence ambition goals by leading the development, collection and use of client feedback data, facilitating working groups on engaging customers and supporting network-wide capacity building.
- Lead the development, testing and deployment of a standardized customer feedback data collection tool.
- Lead the validation process for data collection tools.
- Facilitate client engagement working groups on topics related to IRC’s data, research and evidence ambition.
- Code qualitative data in qualitative software (eg Dedoose, Atlas.ti, NVivo).
- Analyze qualitative data and develop results dashboards in Power BI.
- Conduct assessments and needs assessments using different qualitative methods, including focus groups, interviews and content analysis.
- Build network-wide capacity to collect and analyze qualitative data by developing standard operating procedures, training resources, etc.
- Develop guidance and training on best practices for culturally appropriate customer feedback methods.
- Other assigned duties.
Key working relationship:
This position is based in RAI’s Research, Analysis and Learning (RAL) Unit and reports to the Senior Measurement Manager. They will work closely with other members of the RAL, Client and Engagement, Preferred Communities and Program Offices teams.
Education: Master’s degree required, in fields such as applied statistics, social sciences or information management.
Professional experience: At least 3 years of experience in qualitative and quantitative data analysis (descriptive and inferential); develop and validate data collection tools; and conduct project evaluations (preferably projects for refugee or displaced populations).
Skills and competences:
- Project management skills.
- Experience in developing customer feedback mechanisms and tools.
- Understanding of data fairness principles.
- Strong qualitative data analysis skills.
- Capability with Dedoose, Atlas.ti, NVivo or similar software.
- Capability with Power BI or similar software.
- Experience with various qualitative data collection methods (e.g., in-depth interviews, focus groups)
- Experience in conducting needs assessments and ideally contextual assessments
- Advanced knowledge of Microsoft Office Word, PowerPoint and Excel. Ability to set up mobile data collection systems is a plus.
- Ability to effectively communicate results, including data visualization.
- Strong attention to detail (excellent proofreading and editing skills).
- Ability to work flexibly both independently and as part of a team.
- Excellent communication skills, both verbal and written, with proficiency in English.
- Ability to manage multiple priorities and deadlines.
American Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US public holidays, 20-25 paid vacation days (depending on role and seniority), medical insurance starting at $145 per month , dental care starting at $7 per month and vision starting at $5. per month, FSA for health care, childcare and transport costs, a 403b retirement savings plan with up to 4.5% immediately vested matching contribution, plus a basic IRC contribution 3-7% (3-year vesting), disability and life insurance, and an employee assistance program that is available to our staff and their families to support counseling and care in times of crisis and health issues mental.
COVID-19 vaccination requirements: Consistent with IRC’s obligation to provide and maintain a workplace free from known hazards and our commitment to protect the health of our employees, customers and communities, IRC requires new employees to provide proof of vaccination against COVID-19 to be considered for all in-office or hybrid positions. All IRC offices in the United States require full vaccination to attend all office functions (eg meetings, trainings).
Commitment to Diversity and Inclusiveness: The IRC is committed to building a diverse organization and a climate of inclusiveness. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity in our business. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will ensure that people with disabilities are provided with reasonable accommodations to participate in the application or interview process, perform essential job functions, and receive other employment-related benefits and privileges. Please contact us to request accommodation.
The IRC and IRC workers must adhere to the values and principles set out in the IRC Way – Standards for Professional Conduct. They are integrity, service, equality and accountability. In line with these values, the IRC applies and enforces policies on protecting beneficiaries from exploitation and abuse, protecting children, anti-harassment in the workplace, fiscal integrity and anti-retaliation.
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